Train, retrain, and retain front office workers.

Weba place where people from the hotel (mostly) industry can come and share the stories of the things our guests do and say that make customer service the hated job that it is.

I got my start in hospitality working as a reservation agent for.

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You can either love or hate call centers.

Cons of working at a front.

From Marriott Houseman to Front Desk: Fernando's Journey

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